Service Refund Policy
At our company, we strive to provide the highest quality services. If you're not entirely satisfied with your subscription, we're here to help.
Refund Eligibility
You may request a refund for your subscription within 14 days of purchase if you haven't extensively used our services. For monthly subscriptions, we offer prorated refunds based on usage.
Refund Process
- Contact our customer service team at [email protected] to initiate a refund request
- Include your account email and reason for the refund in your email
- Our team will review your request and usage history
- If approved, refunds will be processed to your original payment method
Non-Refundable Services
The following services are not eligible for refunds:
- Enterprise plans with custom implementation
- Any subscription after the 14-day refund period has passed
- Accounts that have used more than 50% of their monthly allocation
- Add-on services and one-time purchases
Service Interruptions
In the event of extended service outages or technical issues on our end, we may offer service credits or partial refunds at our discretion. These will be evaluated on a case-by-case basis.
Cancellation Policy
You may cancel your subscription at any time. For monthly subscriptions, your service will continue until the end of the current billing period. For annual subscriptions, we do not provide partial refunds for unused months after the 14-day refund period.
Contact Information
For any questions regarding our refund policy, please contact us:
- Email: [email protected]